Every unanswered call is money you never see.
We build the customer-facing layer your business needs to respond in seconds, not hours — automated text-backs, an AI receptionist that books 24/7, follow-up sequences that run for 30 days, and a review engine that builds your reputation automatically.
The Problem
Four ways service businesses lose revenue every single day.
None of these are rare edge cases. They happen in every service business, every day, and every one of them has a measurable dollar cost.
Missed calls go straight to a competitor
78% of leads choose the first business that responds. When a call goes to voicemail, you have roughly 90 seconds before that person dials someone else. Most businesses have no automated fallback — the lead is just gone.
Follow-up happens once, maybe twice
Studies show it takes 5–8 touchpoints to convert a warm lead, but the average service business follows up 1.3 times. The rest of the pipeline leaks out because no one has time to manually chase every inquiry for three weeks.
No-shows cost more than the appointment
A no-show isn't just one lost slot — it's the ripple effect of a hole in your day, the downstream client you couldn't book, and the follow-up work to fill it. Most businesses remind once, the day before. That's not enough.
Dormant customers are ignored revenue
A customer who bought from you 14 months ago and hasn't heard from you since hasn't left — they've just been forgotten. Reactivation sequences that reach dormant contacts at the right moment consistently outperform cold acquisition for service businesses.
What We Build
Six systems. One connected revenue recovery stack.
Each system is designed to work independently, but they compound when deployed together. Most clients deploy 3–4 in the first engagement.
Missed call text-back
The moment a call goes unanswered, an automated SMS fires to the caller within 60 seconds. It introduces your business, answers the most common questions, and offers to book directly. Most clients see recovered revenue in the first 48 hours of going live.
- Response fires in under 60 seconds
- Personalised with your business name and services
- Booking link, pricing, or FAQ depending on what they called about
- Escalates to a human if the AI can't handle the request
AI voice receptionist
An AI agent answers calls exactly like a trained receptionist — it knows your services, pricing, availability, and policies. It books appointments directly into your calendar, handles FAQs, and takes messages for anything it can't resolve. No hold times, no voicemail.
- Answers within 2 rings, 24 hours a day
- Books into your existing calendar system
- Handles pricing questions, location, hours, and custom FAQs
- Transfers to staff when the conversation requires it
Automated follow-up sequences
Every inquiry that doesn't book immediately enters a 30-day multi-channel follow-up sequence — SMS, email, and call reminders spaced intelligently based on their responses. The sequence stops the moment they book. Nothing is ever chased manually.
- Day 1, 3, 7, 14, and 30 touchpoints by default
- SMS + email across all sequences
- Response-aware: sequence adapts when they reply
- Fully customisable per service type or lead source
No-show prevention
A multi-step reminder system sends confirmations at booking, 48 hours before, 2 hours before, and a same-day nudge. Each reminder includes a one-tap reschedule link so cancellations get refilled automatically — not left as gaps in your schedule.
- 4-touch reminder cadence per appointment
- One-tap reschedule fills the slot instead of leaving a gap
- Deposit payment reminders on high-value bookings
- Google Calendar, Calendly, Jane App, and more
Reactivation campaigns
Customers who haven't booked in 60, 90, or 120 days automatically receive a personalised outreach sequence — a reminder of what they last used, a time-sensitive offer, and an easy re-booking link. Average reactivation rate for service businesses is 18–28%.
- Triggered automatically based on last visit date
- Personalised with their name and last service
- Optional offer or incentive to drive urgency
- Stops immediately when they rebook
Review generation
Post-service review requests are sent at the optimal moment — 2–4 hours after the appointment, when satisfaction is highest and the experience is fresh. Requests route to Google first, then secondary platforms. Average clients see 3–5× their current review volume within 60 days.
- Timed to 2–4 hours post-service
- Routes to Google, Facebook, or custom URL
- Negative feedback routed internally before going public
- Fully automated — no staff action required
Most service businesses respond in 4+ hours. We respond in 60 seconds.
The average business follows up 1.3 times. Our sequences run for 30 days.
Multi-step reminders with one-tap reschedule fill gaps instead of leaving them empty.
Revenue sitting in your existing database, uncontacted for 60–120 days.
FAQ
Questions before the first call.
What business owners ask us before they book.
It sounds like a real person — natural pacing, appropriate pauses, and conversational language. We train it on your specific services, pricing, FAQs, and policies before it goes live. You approve the script and test the call flow yourself before any real customer hears it.
Google Calendar, Calendly, Jane App, Mindbody, Acuity Scheduling, Cliniko, and most CRM-integrated booking tools. If you use something else, we'll check compatibility before scoping. We've yet to find a booking system we can't connect to.
The system escalates gracefully — it takes a message, sends you an alert, and tells the caller a real team member will follow up shortly. Nothing drops. You can also configure a live transfer to your phone for any call the AI flags as high-value or complex.
The missed call text-back system is typically live within 48–72 hours of kickoff. The AI voice receptionist takes 5–7 days to train and test. The full revenue recovery stack — all six components — is deployed within 10 business days.
No. We forward your existing number through the system, or add a tracking layer on top. Your number stays the same, your branding stays consistent, and you keep any call history you have.
The sequences are response-aware. The moment someone replies, books, or opts out, all follow-up stops immediately. We never send to someone who has asked not to be contacted, and every message includes a one-tap unsubscribe option.
Find out what your business is losing to missed calls and slow follow-up.
In 30 minutes we'll map every place revenue slips through — unanswered calls, cold leads, no-shows, and dormant customers — put a dollar figure on each one, and show you which system pays back fastest.
The audit is a free 30-minute call with our team — not a sales pitch. We review your current setup, map exactly where you're losing leads or time, and hand you a dollar figure on each gap. You walk away with a clear plan whether you hire us or not.
What the revenue audit covers:
- The dollar value of leads lost to missed calls in the last 90 days
- Your current follow-up gap and how much pipeline it's costing
- Which recovery system has the fastest payback for your business type
- A fixed price build quote before you commit to anything