Kelvino
Privacy Policy
Last updated: June 2025
Information We Collect
When you book an audit, submit a contact form, sign up for our newsletter, or otherwise interact with our website, we may collect your name, email address, phone number, and business details. We collect only what is necessary for the purpose stated at the point of collection.
How We Use Your Information
We use your information to: respond to inquiries and service requests; deliver and improve your automation system; send relevant updates about your active engagement; and — where you have given explicit consent — send marketing emails, automation insights, and business growth resources. We do not sell or rent your personal information to third parties under any circumstances.
Marketing Communications
If you subscribe to our newsletter or opt in to marketing communications via our website, we will send you automation insights, case studies, and business growth resources by email. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by emailing us directly. We will process your unsubscribe request within 5 business days. We rely on your explicit consent as the legal basis for sending marketing communications.
Cookies and Tracking
Our website uses essential cookies necessary for the site to function correctly (for example, to remember your session preferences). We do not currently use third-party advertising cookies or behavioural tracking pixels. We may use analytics tools (such as Google Analytics) to understand aggregate traffic patterns. No personally identifiable information is shared with analytics providers.
Data Storage and Security
Your data is stored on secure, encrypted infrastructure hosted in Canada and/or the United States. We retain service-related data for the duration of your engagement plus 7 years as required by applicable accounting and tax law. Marketing contact data is retained until you unsubscribe or request deletion. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
HIPAA & PIPEDA Compliance
For healthcare clients in the United States, we operate under HIPAA-compliant data handling procedures. For Canadian clients, we comply with PIPEDA requirements. For clients in the European Economic Area, we process data in accordance with GDPR principles. Data processing agreements are available upon request for regulated-industry engagements.
Third-Party Services
We use third-party tools — including CRM platforms, automation middleware, booking systems, and email delivery services — to deliver our services. These providers are bound by their own privacy policies and are selected for their compliance standards. We maintain data processing agreements with providers who handle personal data on our behalf.
Your Rights
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention obligations); withdraw consent for marketing communications at any time; and lodge a complaint with your relevant data protection authority. To exercise any of these rights, contact us at the email below. We will respond within 30 days.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, contact us immediately and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to active clients and noted on this page with a revised 'Last updated' date. Continued use of our website or services after a change constitutes acceptance of the updated policy.
Contact
For privacy-related questions, data requests, or to unsubscribe from marketing communications, contact us at hello@kelvino.ai. We aim to respond to all privacy enquiries within 5 business days.